Salon and Spa Policies
Appointment Policy
Appointments may be made online, in person, or by calling 408-926-3000.
Please arrive 10 minutes early so you have time to check in, prepare, and relax before your service.
Cancellations and No-Shows
We reserve time and prepare specifically for each client. Please cancel or reschedule at least 24 hours before your appointment’s scheduled start time.
Cancellations made at least 24 hours in advance: No cancellation fee will apply. Any eligible reservation deposit will be refunded to the original payment method or applied to a rescheduled appointment.
Massage and spa package appointments booked online: A flat $50 reservation deposit is required to reserve the massage therapist and appointment time. This is not an additional charge—the deposit will be applied toward the cost of your service.
Late cancellations: If a massage or spa package appointment is canceled less than 24 hours before its scheduled start time, the $50 reservation deposit will be forfeited.
No-shows: For a massage or spa package no-show, the $50 reservation deposit will also be forfeited.
By booking online and providing a payment card, you authorize Tranquility Day Spa & Hair Salon to apply the charges described in this policy when applicable.
Please cancel through your Square confirmation or call 408-926-3000.
Exceptions may be considered for genuine emergencies at management’s discretion.
Late Arrivals
If you arrive late, your service may be shortened so the next client is not delayed, and the full scheduled service price will remain due. If there is not enough time to safely or properly perform the service, the appointment may be treated as a late cancellation.
Service Policy
Tranquility has a no-refund policy under the following conditions:
If the service was performed by Tranquility in a competent manner, the results are in line with the agreed upon style or treatment, and the customer agrees at the time that the results are acceptable and does not request any changes, Tranquility is not obligated to later alter the results or return any payments. However, since Tranquility’s goal is to provide 100% satisfaction to every customer, please notify us within two days if you are not satisfied with your service – we will assess the concern and may offer a complimentary adjustment or correction at our discretion.
If the service was performed by Tranquility and the results are significantly different from what was agreed upon and the customer communicates his/her dissatisfaction, Tranquility will fix the problem for free or provide a refund if fixing it is not practical. This will occur whether the customer objects to the results at the time of the service or if the customer decides within three days that the results are unsatisfactory. If expressing dissatisfaction after leaving the shop, the customer must adequately describe the problem (photos preferred) and show what was expected.
In any of the above situations, if the customer has altered their initial results so that it is not possible to assess the problem when the customer returns to Tranquility, Tranquility is no longer obligated to fix the problem or return any payments.
Product Purchase Policy
We accept any unopened, unused hair and skin products within 14 days of purchase for a full refund in the original form of payment. A store receipt must be presented for a refund.
We realize that not every product meets a customer’s expectations after trying it. Open products can be exchanged for salon credit within 30 days and are subject to a 20% restocking fee. A store receipt must be presented for the credit.
Unless defective, all brushes, combs, travel sizes, and accessories are FINAL SALE and are non-refundable.
Gift Cards
Physical Gift Cards
This card never expires and has no service fees. Treat it like cash and protect the card number. Lost, stolen, deleted, misdirected, or unauthorized-use cards and redeemed balances are not refundable or replaceable. Not refundable or redeemable for cash except as required by law. California balances under $15 may be redeemed for cash. Valid toward eligible services and products at Tranquility Day Spa & Hair Salon. Current prices and all booking, cancellation, and no-show policies apply. Gift cards cannot be used to purchase gift cards.
Electronic Gift Cards
Tranquility Day Spa & Hair Salon eGift Cards never expire and have no service or inactivity fees. They may be used toward eligible services and retail products over multiple visits until the balance is depleted. All sales are final and nonrefundable except where required by law. Treat your eGift Card and redemption number like cash. The purchaser and recipient are responsible for keeping them secure. We are not responsible for cards that are lost, deleted, misdirected, shared, stolen, or used without permission, and redeemed value will not be restored. Cards cannot be used to purchase other gift cards or guarantee appointment availability. Current pricing and all booking, cancellation, and no-show policies apply. Not redeemable for cash except where required by law; California balances under $15 may be redeemed for cash.
Legacy Handwritten Gift Cards
Previously issued handwritten Tranquility gift cards remain valid and never expire. The original card must be presented and is subject to verification of its authenticity, original value, and remaining balance. Once verified, any unused balance will be transferred to a new Tranquility eGift Card or plastic gift card. The handwritten card will then be marked void and cannot be reused. Transferring the balance does not change its value or create additional funds. Lost, altered, copied, or unverifiable handwritten cards cannot be transferred, refunded, or replaced except where required by law. Customers are responsible for safeguarding both old and replacement cards. Current service pricing and all booking, cancellation, and no-show policies apply.